100% Satisfaction Guaranteed or Your Money Back. We offer 60 days global return on all orders (except “customized/personalized made to order” items). Everything listed here has been very carefully selected and we hope you will love them as much as we do. However, if you have any problem, we will accept returns subject to email notification within 24 hours after you have received the item. Please make sure that all returns would be boxed and packed securely for shipping. Returns must be sent via a track-able insured method. Replacements will be exchanged or refund once we receive the goods in its original packaging and re-salable condition. The return postage costs will be paid by the buyers. No return on “customized/personalized made to order” items. Thank you for your kind understanding.
*Please note: computer screens have chromatic aberration, especially between CRT screen and LCD screen. We can not guarantee that the color of our products will be exactly the same as the photographs you see.
Please find the following return guidelines:
- Please call us at +1 844 98 PEARL (844 987 3275) for a Return Authorization before sending out your package.
- Returns must be made within 60 days of receiving the item, in its original packaging.
- Returns will be refunded for 100% of the purchase price (shipping is not refunded).
- A $10 restocking fee will be charged on returned items for orders that were sent with free shipping.
- Any jewelry that has been modified in any way cannot be refunded or exchanged.
- Returned rings that have been resized from our standard 6.5 size will have a $35 fee for returning the ring to its original condition. The original fee for ring sizing is not refundable either.